Delivery and Returns
UK Express Delivery: £8.95
(via courier – a signature is required to receive the order).
Standard Delivery in the Republic of Ireland: £15
All other countries, please contact us for a quotation.
Payment for our goods and services can be made through secured payment by Maestro Card, Visa Card, or Master Card. Please note that your order will not be processed until The Wedding Room UK has received full payment of the price and delivery charges in cleared funds.
Will I have to sign for my delivery?
Yes. If you are not there to sign for your delivery, a card will be left and it will be taken to the nearest Post office for collection. However, to ensure the safe and undamaged delivery of your order, our delivery company will not be able leave your order ‘hidden’ at the address.
Refund Policy – stock items
This clause does not refer to any personalised or bespoke item produced by The Wedding Room UK on your behalf: The Distance Selling Regulations allows you, as a consumer buying goods from the internet, to cancel any order you make within seven (7) days from the date they are delivered to you for a complete refund, providing the items purchased are not personalised or bespoke. If you wish to exercise this right, you must ensure that the goods are unused and returned to our studio in perfect condition. Carriage/Transport costs are the responsibility of the customer and will not be refunded.
Goods should be returned to:
The Wedding Room UK
15 Town Lane
This guarantee does not affect your statutory rights.
When will I get my refund for items returned by post?
Please allow at least 2 weeks to process your refund once we’ve received your goods. The refund will be credited to the card account used for the original purchase. If you have given an email address, we will send you an email confirmation.
The information you provide will ensure that we can fulfill your order efficiently and we want to reassure you that this information will not be made available to any other mailing list.
We will mail you up to date newsletters about our products from time to time, although if you prefer not to receive this, you can tick the option box on the order form. If you have any concerns over privacy then please email us at email@example.com or speak to Jacky Fender on 01257 792458.